Payment - Credit /Debit Card Sales;
We accept payment by major credit/debit cards and PayPal.
Credit card details are processed by PayPal, guaranteeing security, convenience and protection for our customers. PayPal are fully PCI Compliant ensuring you the highest levels of security for your card payment.
You must be the registered card holder to order any item from Simply Cufflinks, to use your card use the Pay Pal guest checkout.
Goods are generally sent to the registered card holder\'s address. However, if the goods are to be sent elsewhere (e.g. your place of work) for security reasons we may send a copy of the order to the credit card holder\'s address prior to releasing goods. We may verify your name and address with your card issuer. Customers must provide a daytime telephone number. We log all originating information on online orders. We do not add surcharges to credit or debit cards. Unfortunately we can not accept Electron cards. We reserve the right to decline orders as necessary due to card fraud.
Non-Faulty Goods - You have the right to cancel your order and obtain a refund or replacement within 30 days from the date of dispatch of the goods. Goods must be returned in an 'as new' condition, in original packaging. To arrange return please email us at firstname.lastname@example.org for a returns number before sending the goods. Please send with your invoice/order number to enable us to process your return smoothly. We advise customers to acquire proof of posting from the post office or to send goods by recorded delivery (which has to be signed for) when returning goods. Where goods returned are not faulty, we will only be able to refund the cost of the individual item. Personalised items cannot be returned unless faulty. A refund will be given within 7 days of date of cancellation - see Refunds below for full details.
Faulty or Damaged Goods -If the goods are faulty or different to the ones ordered you may also return the goods and will be entitled to a full refund or replacement goods. The following procedure must be adhered to: Please contact us in the first instance by e-mail email@example.com to request a return of goods. We will then issue you with a returns number and advise you of how to return the items to us. Where goods are damaged or faulty, the cost of returning the goods by the advised method only, will be reimbursed to the customer in addition to the cost of the individual item.
Packaging Returned Goods -The goods will need to be returned to us in suitable protective packaging, along with your name, order number and returns number. All non-faulty goods MUST be returned in their original packaging and must arrive 'as new' without any damage to the product or product packaging and with all parts intact. Faulty goods should be returned in original, undamaged packaging where possible.
Refunds -In the case of a refund we will generally make payment within 7 working days of receipt of the return and in all events within 30 days of cancellation. (unless otherwise agreed). The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deduct a charge from the refund for collecting the goods. In the case of a replacement, this will also be carried out within 10 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund.& Goods should not be returned unless we have given a returns number. Always contact us before returning goods.
None of the above terms and conditions affect your statutory rights as a consumer.
Address for Returns;
Please send goods in suitable packaging (preferably with proof of posting ) to;
Meteor Web Marketing Ltd, Greenacres, Hollywood Lane, West Kingsdown, Kent, TN15 6JG
Telephone: 01474 854317 - 9am to 5pm Monday to Friday
All calls to the above telephone number are charged at the standard rate.
We endeavour to respond to all complaints within 5 working days. If you wish to make a complaint:
Simply Cufflinks do not send random marketing emails to personal email addresses (spam).
Simply Cufflinks conform fully to the data protection act 2000
simplycufflinks.com is a trading style of:
METEOR WEB MARKETING Ltd - Registered in England & Wales, Company No 6426785
Registered Office: 31-33 Albion Place, Maidstone, Kent, ME14 5DY
VAT No: 924 7731 10